learn more about our FAQ's
Frequently Asked Questions (FAQ)
Clients
You can cancel a service request within 5 minutes, and in such cases, Roadr will refund the remaining amount to your account.
After cancellation, the bank will typically take 2 working days to process the payment directly back to your account.
If you face any issues with your assigned driver, you can use the provided link to contact the responsible company's manager directly.
If you have any concerns or problems with the company manager, use the link provided to reach out to Roadr's operations manager directly.
If your driver is running late, try contacting them first. If there's no response, inform us, and we will communicate with the company to resolve the situation promptly.
In such cases, please contact the company manager to expedite the resolution of the situation.
Unfortunately, Roadr cannot offer refunds for such situations. However, feel free to contact us to discuss the issue.
To log in, access the menu bar on the left, click on "Login," and enter your phone number and password.
The average Roadr service duration ranges from 40 minutes to 1 hour, depending on weather and traffic conditions.
If this occurs, please contact us at info@roadr.com. We will carefully review your case and, if possible, offer reimbursement for the service.
Currently, this feature is not available, but it will be added in the future.
At present, we do not offer this service, but we plan to add it in the future.
Absolutely! Please use the provided link to vote for the next service you would like to see offered by Roadr.
Currently, we do not offer this feature, but we plan to include it in the future.
We are actively working on implementing this service and expect it to be available starting in 2024.
Currently, Roadr serves the Los Angeles metropolitan area.
No, only credit and debit cards are accepted at this time.
Currently, we do not offer memberships, but this feature will be introduced in the future.
Please select the "Other" option and inform us, so we can improve our service.
No, only individuals over 18 years old can apply for a Roadr service.
At Roadr, we take pride in providing services of the highest standard. We guarantee assistance within 1 hour, fair pay for our specialists, real-time updates on the arrival time of the specialist, and a maximum distance of 15 miles from your car.
Vote for your city through the provided link, and we will consider it for our future expansion across the United States.
If you face any form of abuse during your service, please contact us immediately through the provided link. Additionally, report the incident to the police, and provide us with the police report so we can assist you in resolving the situation.
Roadr's headquarters is situated in Los Angeles.
To become a Roadr specialist, register your company with us. We will thoroughly evaluate your application and, if you meet our standards, approve your registration and provide guidance on using our platform effectively.
Currently, we are in the alpha phase and do not have a solution for this issue. Please inform the driver about the mistake and let us know. We are actively working on resolving this matter.
At the moment, this feature is not available, but it is planned for future implementation.
Yes, all Roadr specialists are subject to a thorough background check to ensure safety and reliability.
Currently, we do not offer oil change services, but we plan to add this function in the future.
Absolutely! When requesting the service, you have the option to choose between standard or premium gasoline to suit your preference and vehicle's requirements.
Specialists
To sign up as a company, visit our website and click on the "Sign Up" button. Fill out the required information, such as company name, contact details, and business address. After submitting the form, you'll receive a confirmation email with further instructions.
In your company dashboard, go to the "Manage Vehicles" section. Click on the "Add Vehicle" button and enter the necessary details, such as vehicle type, registration number, and insurance information.
Go to the "Assign Vehicles" section in your company dashboard. From there, you can select a specific vehicle and link it to a particular worker within your company.
No, each vehicle can only be assigned to one worker at a time to maintain clarity and accountability.
Fleet control involves monitoring and managing the operations of your company's vehicles. To perform fleet control, utilize the tracking and management tools available on our platform. These tools will provide real-time information about vehicle locations, routes, and other essential data for efficient management. directly.
Yes, you can expand your services to include call on duty. Contact our support team or refer to the platform's documentation to enable this feature for your company.
Yes, we take data security seriously. Our platform utilizes industry-standard encryption and security measures to safeguard your bank account information.
A: Yes, we take data security seriously. Our platform utilizes industry-standard encryption and security measures to safeguard your bank account information.
: In your company dashboard, go to the "Balance" or "Wallet" section. From there, select the "Withdraw" or "Transfer to Bank Account" option and follow the instructions to initiate the transfer.