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Roadr
RoadrRoadside Assistance Redefined.
Roadr
RoadrRoadside Assistance Redefined.

Safety In Your Hands

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Copyright © 2023 Roadr. All Rights Reserved.

Safety In Your Hands

Contact

Copyright © 2023 Roadr. All Rights Reserved.

FAQ

learn more about our FAQ's

FAQ

Frequently Asked Questions (FAQ)

Clients

What services does Roadr provide?
Roadr is a comprehensive roadside assistance company that offers a wide range of services, including towing, jumpstart, vehicle unlocking, tire replacement, and gas refueling.
How can I request a service at Roadr?

To request a service at Roadr, follow these steps:
- Click on the icons located above the map.
- Choose your car from the list.
- Select your current location.
If you require towing, specify both your current location and the desired destination for your vehicle.

What are the payment options for Roadr services?

The goal is to cut response time for stranded drivers in half.

How does Roadr ensure security for its customers?

Roadr prioritizes your safety by conducting thorough background checks on all its drivers.

Can I cancel a service request? If so, what is the refund policy?

You can cancel a service request within 5 minutes, and in such cases, Roadr will refund the remaining amount to your account.

How does the refund process work for cancelled services?

After cancellation, the bank will typically take 2 working days to process the payment directly back to your account.

What should I do if I encounter a problem with my service provider?

If you face any issues with your assigned driver, you can use the provided link to contact the responsible company's manager directly.

How do I handle a problem with the company manager?

If you have any concerns or problems with the company manager, use the link provided to reach out to Roadr's operations manager directly.

My driver is late; how should I proceed?

If your driver is running late, try contacting them first. If there's no response, inform us, and we will communicate with the company to resolve the situation promptly.

The driver is excessively delayed and has not provided an estimated time of arrival. What can I do?

In such cases, please contact the company manager to expedite the resolution of the situation.

Can I request a refund if the driver arrives but fails to solve my problem?

Unfortunately, Roadr cannot offer refunds for such situations. However, feel free to contact us to discuss the issue.

What is the login process for Roadr?

To log in, access the menu bar on the left, click on "Login," and enter your phone number and password.

What is the average duration of a Roadr service?

The average Roadr service duration ranges from 40 minutes to 1 hour, depending on weather and traffic conditions.

My problem was not resolved even after the service; what should I do?

If this occurs, please contact us at info@roadr.com. We will carefully review your case and, if possible, offer reimbursement for the service.

Can I request a spare tire if I do not have one?

Currently, this feature is not available, but it will be added in the future.

Can I request a key from a locksmith through Roadr?

At present, we do not offer this service, but we plan to add it in the future.

Can I suggest a new service for Roadr?

Absolutely! Please use the provided link to vote for the next service you would like to see offered by Roadr.

Can I purchase a new battery from Roadr if mine is faulty?

Currently, we do not offer this feature, but we plan to include it in the future.

The website mentions EV charging, but I can't request it. Why?

We are actively working on implementing this service and expect it to be available starting in 2024.

In which cities does Roadr operate?

Currently, Roadr serves the Los Angeles metropolitan area.

is cash payment accepted for Roadr services?

No, only credit and debit cards are accepted at this time.

Can I become a Roadr member as a customer?

Currently, we do not offer memberships, but this feature will be introduced in the future.

My car model is not listed in the profile. What should I do?

Please select the "Other" option and inform us, so we can improve our service.

Can a minor request a Roadr service?

No, only individuals over 18 years old can apply for a Roadr service.

What differentiates Roadr from AAA or other roadside assistance clubs?

At Roadr, we take pride in providing services of the highest standard. We guarantee assistance within 1 hour, fair pay for our specialists, real-time updates on the arrival time of the specialist, and a maximum distance of 15 miles from your car.

Roadr doesn't serve my city. What can I do?

Vote for your city through the provided link, and we will consider it for our future expansion across the United States.

I experienced abuse during my Roadr service. What should I do?

If you face any form of abuse during your service, please contact us immediately through the provided link. Additionally, report the incident to the police, and provide us with the police report so we can assist you in resolving the situation.

Where is Roadr's headquarters located?

Roadr's headquarters is situated in Los Angeles.

How can I work with Roadr as a specialist?

To become a Roadr specialist, register your company with us. We will thoroughly evaluate your application and, if you meet our standards, approve your registration and provide guidance on using our platform effectively.

I made an error in the destination location for my car. What should I do?

Currently, we are in the alpha phase and do not have a solution for this issue. Please inform the driver about the mistake and let us know. We are actively working on resolving this matter.

Can I add my own insurance for Roadr services?

At the moment, this feature is not available, but it is planned for future implementation.

When servicing gas, how many gallons do I get?

Yes, all Roadr specialists are subject to a thorough background check to ensure safety and reliability.

I would like to request an oil change. Can I request it at Roadr?

Currently, we do not offer oil change services, but we plan to add this function in the future.

Can I choose the type of gasoline that will be delivered?

Absolutely! When requesting the service, you have the option to choose between standard or premium gasoline to suit your preference and vehicle's requirements.

Specialists

How can a company sign up on the platform?

To sign up as a company, visit our website and click on the "Sign Up" button. Fill out the required information, such as company name, contact details, and business address. After submitting the form, you'll receive a confirmation email with further instructions.

Is there any verification process for company accounts?

Yes, we perform a verification process to ensure the legitimacy of the companies on our platform. You may be required to provide additional documentation to complete the verification.

How do I invite workers to join my company's fleet?

Once your company account is verified, log in to your dashboard and navigate to the "Manage Workers" section. Here, you can invite workers by providing their email addresses. An invitation link will be sent to them, allowing them to join your company.

Can I assign specific roles to workers within my company?

 Yes, you can assign different roles and permissions to workers within your company. Roles might include driver, dispatcher, manager, etc. This ensures efficient fleet management and control.

How do I add vehicles to my company's fleet?

In your company dashboard, go to the "Manage Vehicles" section. Click on the "Add Vehicle" button and enter the necessary details, such as vehicle type, registration number, and insurance information.

How can I assign vehicles to my workers?

Go to the "Assign Vehicles" section in your company dashboard. From there, you can select a specific vehicle and link it to a particular worker within your company.

Can multiple workers be assigned to a single vehicle?

No, each vehicle can only be assigned to one worker at a time to maintain clarity and accountability.

What is fleet control, and how can I do it?

Fleet control involves monitoring and managing the operations of your company's vehicles. To perform fleet control, utilize the tracking and management tools available on our platform. These tools will provide real-time information about vehicle locations, routes, and other essential data for efficient management. directly.

Can I offer COD services through my company on the platform?

Yes, you can expand your services to include call on duty. Contact our support team or refer to the platform's documentation to enable this feature for your company.

How can I register my company's bank account for transactions?

Yes, we take data security seriously. Our platform utilizes industry-standard encryption and security measures to safeguard your bank account information.

Is the bank account information secure on the platform?

A: Yes, we take data security seriously. Our platform utilizes industry-standard encryption and security measures to safeguard your bank account information.

How can I transfer my company's Roadr balance to our bank account?

: In your company dashboard, go to the "Balance" or "Wallet" section. From there, select the "Withdraw" or "Transfer to Bank Account" option and follow the instructions to initiate the transfer.