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Frequently Asked Questions

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Clients
Specialist
What services does Roadr provide?

Roadr is a comprehensive roadside assistance company that offers a wide range of services, including towing, jumpstart, vehicle unlocking, tire replacement, and gas refueling.

What services does Roadr provide?

Roadr is a comprehensive roadside assistance company that offers a wide range of services, including towing, jumpstart, vehicle unlocking, tire replacement, and gas refueling.

How can I request a service at Roadr?
How can I request a service at Roadr?
What are the payment options for Roadr services?
What are the payment options for Roadr services?
How does Roadr ensure security for its customers?
How does Roadr ensure security for its customers?
Can I cancel a service request? If so, what is the refund policy?
Can I cancel a service request? If so, what is the refund policy?
How does the refund process work for cancelled services?
How does the refund process work for cancelled services?
What should I do if I encounter a problem with my service provider?
What should I do if I encounter a problem with my service provider?
How do I handle a problem with the company manager?
How do I handle a problem with the company manager?
The driver is excessively delayed and has not provided an estimated time of arrival. What can I do?
The driver is excessively delayed and has not provided an estimated time of arrival. What can I do?
Can I request a refund if the driver arrives but fails to solve my problem?
Can I request a refund if the driver arrives but fails to solve my problem?
What is the login process for Roadr?
What is the login process for Roadr?
What is the average duration of a Roadr service?
What is the average duration of a Roadr service?
My problem was not resolved even after the service; what should I do?
My problem was not resolved even after the service; what should I do?
Can I request a spare tire if I do not have one?
Can I request a spare tire if I do not have one?
Can I request a key from a locksmith through Roadr?
Can I request a key from a locksmith through Roadr?
Can I suggest a new service for Roadr?
Can I suggest a new service for Roadr?
Can I purchase a new battery from Roadr if mine is faulty?
Can I purchase a new battery from Roadr if mine is faulty?
The website mentions EV charging, but I can't request it. Why?
The website mentions EV charging, but I can't request it. Why?
In which cities does Roadr operate?
In which cities does Roadr operate?
Is cash payment accepted for Roadr services?
Is cash payment accepted for Roadr services?
Can I become a Roadr member as a customer?
Can I become a Roadr member as a customer?
My car model is not listed in the profile. What should I do?
My car model is not listed in the profile. What should I do?
Can a minor request a Roadr service?
Can a minor request a Roadr service?
What differentiates Roadr from AAA or other roadside assistance clubs?
What differentiates Roadr from AAA or other roadside assistance clubs?
Roadr doesn't serve my city. What can I do?
Roadr doesn't serve my city. What can I do?
I experienced abuse during my Roadr service. What should I do?
I experienced abuse during my Roadr service. What should I do?
Where is Roadr's headquarters located?
Where is Roadr's headquarters located?
How can I work with Roadr as a specialist?
How can I work with Roadr as a specialist?
I made an error in the destination location for my car. What should I do?
I made an error in the destination location for my car. What should I do?
Can I add my own insurance for Roadr services?
Can I add my own insurance for Roadr services?
When servicing gas, how many gallons do I get?
When servicing gas, how many gallons do I get?
I would like to request an oil change. Can I request it at Roadr?
I would like to request an oil change. Can I request it at Roadr?
Can I choose the type of gasoline that will be delivered?
Can I choose the type of gasoline that will be delivered?
Clients
Specialist
How can a company sign up on the platform?
How can a company sign up on the platform?
Is there any verification process for company accounts?
Is there any verification process for company accounts?
How do I invite workers to join my company's fleet?
How do I invite workers to join my company's fleet?
How do I add vehicles to my company's fleet?
How do I add vehicles to my company's fleet?
How can I assign vehicles to my workers?
How can I assign vehicles to my workers?
Can multiple workers be assigned to a single vehicle?
Can multiple workers be assigned to a single vehicle?
What is fleet control, and how can I do it?
What is fleet control, and how can I do it?
Can I offer COD services through my company on the platform?
Can I offer COD services through my company on the platform?
How can I register my company's bank account for transactions?
How can I register my company's bank account for transactions?
Is the bank account information secure on the platform?
Is the bank account information secure on the platform?
How can I transfer my company's Roadr balance to our bank account?
How can I transfer my company's Roadr balance to our bank account?

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